We are committed to providing you a useful and enjoyable online experience. When you access one of Nelnet’s websites (“Company Site”), you can be sure that your information is protected by physical, procedural, and electronic safeguards. We collect information from your visit to improve the experience we provide to our customers.
To access information and send email via Company Sites, you will need a browser that supports the use of Secure Sockets Layer. This encryption technology helps ensure the authenticity of your online sessions and secures data being transmitted over the public Internet.
When you enter a Company Site, we will identify the Internet Protocol (IP) address of your computer or handheld device. The IP address doesn’t identify you personally, but it lets us identify the device you’re using. We store IP addresses in case we need to track a connection for security purposes. In addition, you may also have the option to access certain Company Sites using your social media account access data (e.g., Facebook, Twitter, etc.) instead of or in addition to creating a separate account on a Company Site (“Social Media Integration”). If you chose to use Social Media Integration, you voluntarily disclose to us certain information associated with your social media account (e.g., name associated with account, “likes,” profile photo, etc.). Your social media account provider and/or its affiliates may also provide us with information you make public or information you permit your social media account provider to share with us. If you wish to restrict the information we may receive through the use of Social Media Integration, please adjust your social media account privacy settings accordingly.
If you supply us with your email address, we may let you know by email about other products and services and product enhancements that may be of interest to you. You will have the opportunity to tell us you don’t want to receive future messages with each message you receive. If you e-mail a question or comment to us, we will use your e-mail address to reply to you. You may also have the option, through Social Media Integration, to communicate with others about your experience with a Company Site’s services, features, or products as allowed by your social media account settings and provider.
Company Sites don’t knowingly collect, maintain, or use information from children under age 13 unless first complying with the Children’s Online Privacy Protection Act. If we find out we have unknowingly collected such information, we will take all reasonable measures to delete that information from our system as soon as possible. We are not responsible for the collection and use of information by companies or individuals unaffiliated with us whose websites may contain links to ours, including vendors where you may shop.
Please note that when you shop with a vendor who is linked to a Company Site, even though you may have started your visit with us, and even though our pages may still appear, your transactions are completed with a separate organization, not with us. We don’t share your information with them, but information you permit to share with them or other third parties will fall under their privacy policies, which we encourage you to review. We carefully select other organizations in an effort to give you the value and excellent customer service you expect from us, but we cannot guarantee your satisfaction with these organizations.
In order to provide you with products and services, we collect your information from different sources, including information you provide to us on forms, by e-mail, in writing, by telephone or through our Web sites, and information collected from your transactions with us or others, such as account activity.
We appreciate the trust you place in us, and we are committed to the security and privacy of your information. Our authorized employees, agents, and contractors receive your information only to the extent required to perform their work. We comply with federal and state regulations as well as industry standards set forth to protect your information. Companies that assist us in delivering our products and services are also required to protect your information and use it only for the services we ask them to perform.
We may share your information with our affiliated companies in order to better understand your educational and financial needs and provide solutions. Unless you instruct us otherwise, our affiliates may selectively contact you about products, services, and promotions that may be of interest to you.
To the extent required or permitted by law, we may share your information with service providers and unaffiliated third parties for the following reasons:
- To service your account and provide you with products and services you have requested.
- To communicate with you about additional products, services, and special offers, using marketing providers to assist us.
- To comply with a legal requirement, such as a law, regulation, court order, subpoena , search warrant, or in the course of a legal proceeding.
- To respond to your opt-in request or other disclosure request.
You have the following options to control how your information is used:
- Option # 1 (Affiliate Marketing): You may direct our affiliated companies not to market their products and services to you. Selecting this option will also direct us not to share your third-party consumer report information with our affiliated companies. We will honor your direction until you notify us of a change.
- Option # 2 (Third-Party Sharing): You may direct us not to share your information with unaffiliated third parties. We will honor your direction until you notify us of a change.
If you wish to change how we use your information, you may contact us by one of the following methods. Please include your name, address, and account number (if applicable) along with your request.
- Go to the options page: Click here
- Write to: Nelnet Privacy Options (EP) P.O. Box 82525, Lincoln, NE 68501
Vermont residents – We will automatically manage accounts with Vermont addresses as if the account holder has selected both opt-out choices described above. You may opt in and provide your consent using the contact methods described above.
California residents – We will automatically manage accounts with California addresses as if the account holder has directed us not to share with unaffiliated third parties. You may opt in and provide your consent using the contact methods described above.
Information about this policy – This policy is effective July 10, 2014. This policy applies to current and former customers. This policy is available at our Web site.